Terms & Conditions.

Effective 27 August 2026. Please read these terms before submitting an enquiry or accepting an invoice.

1. About these terms

In these terms, “Stone & Vale”, “we”, “us” and “our” mean the Australian business trading as Stone & Vale. “You” means a website user, enquirer or customer. These terms apply together with the product details, written quotation or invoice, our Shipping & Returns policy and our Privacy Policy.

If specific written sale terms conflict with these website terms, the specific sale terms prevail to the extent of the inconsistency. Nothing in these terms excludes, restricts or modifies a right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law (ACL).

2. Website information

This website is an enquiry-first catalogue and information service. Website content does not constitute an offer capable of acceptance. Products may be withdrawn, reserved or sold without notice. Availability, specifications, documentation, final price, taxes, delivery costs and timing must be confirmed in writing before purchase.

We take reasonable care with website information but may correct typographical, technical, pricing or availability errors before a contract is formed. If inconsistent prices are displayed, we may stop offering the affected product while the error is corrected, as permitted by law.

3. Enquiries, quotations and contract formation

An enquiry, appointment request, cart selection or request for an invoice does not reserve a product and does not create a contract. A quotation is valid only for the period stated and may be withdrawn before acceptance.

A binding sale contract forms only when we confirm acceptance in writing and receive any payment or deposit required by the confirmed invoice or payment request, unless the written sale terms expressly state otherwise. We may decline an order before acceptance for reasons including unavailability, an obvious error, suspected fraud, failed identity or payment checks, delivery risk or inability to satisfy a lawful request. If we decline after receiving funds but before acceptance, we will return those funds using an appropriate payment method.

You must check the product, price, delivery address, contact information and any requested sizing, engraving, design or other specifications before accepting. You warrant that information you provide is complete and accurate and that you are authorised to use the selected payment method.

4. Prices and payment

Unless stated otherwise, website and confirmed consumer prices are in Australian dollars and include GST where applicable. Delivery and other optional charges are identified before the contract is formed. The confirmed invoice amount controls the transaction.

Stone & Vale may issue a Xero invoice. Approved purchases may be paid by bank transfer or a secure Stripe card payment link after the piece and delivery total is confirmed. Direct checkout on product pages is not available; all purchases begin with an enquiry. Bank details are provided only on an official invoice. You should verify any unexpected request to change payment details directly with us before paying.

Payment is not complete until cleared and irrevocably received. We may withhold production, alteration, release or dispatch while payment, identity, fraud-prevention or source-of-funds checks reasonably required for the transaction remain incomplete. Card surcharges, if any, will not exceed the amount permitted by law and will be disclosed before payment.

5. Product characteristics and documentation

Jewellery and gemstones have individual characteristics. Natural stones may contain inclusions and variations in colour, clarity, cut, dimensions and appearance. Screen settings, lighting, image scale and photography can affect how a product appears. These inherent or disclosed characteristics are not defects, but this does not excuse a product that fails to match its description or a consumer guarantee.

Carat weight, dimensions and other measurements may be subject to ordinary industry tolerances. A grading or laboratory report describes the assessed stone and is not a valuation or guarantee of market price. Certification, origin, treatment and traceability claims apply only where expressly supported by the documentation identified for the particular product.

For eligible items, independent laboratory documentation may be arranged on request for an additional charge and with additional processing time. Laboratory choice depends on the gemstone and report required. Eligibility, cost and estimated timing must be confirmed in writing and may vary by item.

You are responsible for considering whether a disclosed design, gemstone, setting profile, size and care requirement suit your intended use. Our educational information is general and is not financial, investment, legal or independent valuation advice. We do not guarantee future value, resale price or investment performance.

6. Bespoke, resized and personalised work

Custom, made-to-order, engraved, altered or resized goods are produced or modified to approved specifications. You must review and approve those specifications in writing. Reasonable variations inherent in hand-finishing, natural materials and agreed production tolerances may occur.

Some products displayed on the website are made to order and are not held as finished stock. Any production or delivery timeframe shown is an estimate until confirmed in writing and may vary according to material and supplier availability, design complexity, certification and other requested services.

Once work has commenced, changes may be unavailable or may require a revised price and delivery estimate. Deposits, stage payments, cancellation rights and treatment of work already performed will be set out in the written sale terms. Change-of-mind returns are not offered for custom, made-to-order, engraved, altered or resized goods unless we expressly agree otherwise in writing. ACL rights continue to apply.

Website availability is indicative until we confirm the selected item in writing. Availability may change before an item is reserved or a sale contract is formed.

7. Delivery, collection, title and risk

We deliver within Australia only. Delivery method, address restrictions, insurance, tracking, signature requirements, estimated timing and charges are confirmed before purchase. Delivery dates are estimates unless we expressly agree otherwise in writing.

Ownership remains with Stone & Vale until full cleared payment is received. Risk passes when the product is delivered to the agreed address or collected by you or your authorised representative. A person accepting delivery or collection at the agreed location may be treated as authorised where reasonable. You must promptly notify us of loss, visible transit damage or a delivery discrepancy so we can investigate and preserve any carrier claim.

You are responsible for reasonable redelivery, storage or address-correction costs caused by an incorrect address, unavailable recipient or failure to follow an agreed collection arrangement, except to the extent caused by us or otherwise prohibited by law.

8. Cancellations, returns and consumer guarantees

Except where our written sale terms or Shipping & Returns policy expressly provide otherwise, we do not accept returns or cancellations merely because you changed your mind, found a lower price, chose the wrong size or no longer want the product.

Goods come with guarantees that cannot be excluded under the ACL. If a product fails to meet an applicable consumer guarantee, available remedies depend on the circumstances and whether the failure is major or minor. We may inspect or arrange an appropriate assessment of the product before providing a remedy. You do not lose ACL rights merely because a voluntary change-of-mind period has expired.

ACL remedies may not be available where, for example, the issue was disclosed before purchase, the product was misused, damaged through abnormal use or not cared for in accordance with supplied guidance, or a service problem resulted from instructions you gave against our advice, subject always to applicable law.

9. Care, repairs and unauthorised alterations

You must follow product-specific care guidance and arrange reasonable inspection and maintenance for frequently worn jewellery. Stop wearing a piece if a stone or setting appears loose or damaged. Damage caused by accident, misuse, normal wear, failure to maintain the piece or work performed by an unauthorised third party is not a manufacturing defect, although this does not limit rights that apply under the ACL.

10. Website use and intellectual property

Website content, branding, copy, graphics and original images are owned by or licensed to Stone & Vale and are protected by applicable intellectual property laws. You may view the website and retain ordinary personal-use copies, but must not commercially reproduce, scrape, republish, modify, sell or exploit its content without prior written permission.

You must not interfere with website operation or security, introduce malicious code, attempt unauthorised access, impersonate another person, submit unlawful material or use the website for fraudulent or unlawful activity. We may restrict access where reasonably necessary to protect the website, business or other users.

11. Third-party services and links

The website and transaction process may rely on third parties such as Netlify, Sanity, Xero, Stripe, payment institutions and delivery providers. Third-party sites and services may have their own terms and privacy practices. We are not responsible for independent third-party content, but remain responsible for our obligations that cannot lawfully be delegated or excluded.

12. Liability

To the maximum extent permitted by law, we exclude implied terms, warranties and liability that may lawfully be excluded. For liability that may lawfully be limited, our aggregate liability arising from the affected transaction is limited to the amount paid for the affected product. This limitation does not apply to liability that cannot lawfully be limited or where applying it would be unfair or unlawful, including applicable ACL rights.

To the maximum extent permitted by law, we are not liable for indirect or consequential loss that was not reasonably foreseeable when the contract was formed. Nothing in these terms excludes liability for fraud, wilful misconduct, or personal injury or property damage caused by negligence where exclusion is prohibited by law.

13. Events outside reasonable control

Neither party is liable for delay or failure caused by an event outside its reasonable control, except for payment obligations already due and rights that cannot lawfully be excluded. The affected party must take reasonable steps to minimise the impact. If a material delay continues, either party may exercise any cancellation right available under the contract or law, and we will account for amounts paid as required by law and the work properly performed.

14. Complaints and disputes

Please notify us promptly at enquiries@stoneandvale.com.au with your invoice number, a clear description of the issue and relevant photographs or documents. We will assess the issue in good faith and may request a reasonable opportunity to inspect the product.

If a dispute is not resolved directly, either party may seek assistance from the consumer affairs or fair trading body in the relevant Australian State or Territory, or pursue any other remedy available by law.

15. General

These terms and each sale are governed by the laws of Australia and the applicable State or Territory. The parties submit to the courts and tribunals having jurisdiction, without restricting any right to bring a claim in a forum available under consumer law.

If a provision is invalid or unenforceable, it is read down to the extent necessary or severed, and the remaining provisions continue. A delay in exercising a right is not a waiver. We may update these website terms prospectively by publishing a revised effective date; the terms applying to an accepted sale cannot be changed unilaterally unless the contract or law permits it.

16. Contact

Questions about these terms may be sent to enquiries@stoneandvale.com.au.

The business’s full legal entity name, ABN and principal place of business should be inserted here before launch following Australian legal review.