Secure delivery, with clear return terms.

Australia-wide delivery

Stone & Vale delivers within Australia only. The delivery method, tracking, signature, insurance and expected timing are confirmed before dispatch. International shipping is not currently available.

All high-value orders remain subject to payment verification and manual approval before release or dispatch.

Appointments

Private appointments may be available in Australia by prior arrangement. An appointment is confirmed only when agreed in writing.

Change-of-mind returns

Stone & Vale does not generally accept change-of-mind returns. If a written quotation or invoice expressly offers a change-of-mind return for a particular product, the stated period and conditions apply. Unless expressly agreed otherwise, any approved item must be unworn, undamaged and returned with its original packaging and documentation after you contact us for secure return instructions.

For hygiene, alteration and product-specific reasons, change-of-mind returns are not offered for earrings, custom or made-to-order goods, engraved, altered or resized pieces, or high-value stones unless expressly agreed in writing before purchase.

Australian Consumer Law

Goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances and whether the failure is major or minor. We may assess the product before providing a remedy.

These rights are not excluded, restricted or modified by this policy and are not limited to any voluntary change-of-mind period.