Shipping & returns
Careful delivery for considered purchases.
Shipping and collection arrangements are confirmed as part of each enquiry before payment or dispatch.
Insured delivery
Where delivery is available, Stone & Vale will confirm the delivery method, insurance arrangements, signature requirements and timing before dispatch.
Appointments
Appointment options may be available by arrangement. Appointment availability is not guaranteed until confirmed in writing.
Returns
Return eligibility may vary depending on whether a piece is ready-made, sourced to order, resized, altered or custom-made. Final return terms should be confirmed before purchase.
Draft policy copy only. Add final timeframes, carrier details, return windows and exclusions after legal and operational review.